SupraPlay withdrawals measured against SpinDog’s terms
SupraPlay pays out under terms of its own, though its site code names the same company as SpinDog’s. Its homepage promises withdrawal requests handled within 12 hours. Its terms allow up to 3 days for some payment options and a hold on any payout while identity is checked.
SpinDog Sister Sites
Updated 11 October 2026
SupraPlay’s operator, from its code and pages
- Company
- Fortaprime SRL, Costa Rica, 3-102-891738
- Licence claim
- “approved by the authorities in Costa Rica”, in its homepage’s words
- Who may play
- Not from 14 listed countries, and legality is the player’s own check
- Disputes
- Support first, then internal escalation, then arbitration in Cyprus
- Support
- support@supraplay.com
SpinDog sister by its own site code: it names company 3-102-891738, as SpinDog’s does; shown to one player group only; read 11 October 2026
SupraPlay
Its live code names that company only for logged-in players in one group
Its live footer code, for one player group, names company number 3-102-891738 as owner and operator, with an agent acting for Fortaprime SRL
Both casinos’ own code names the same company number, each in a line some players see, which this guide rates a medium-confidence tie and not proof of one shared operator.
The Dutch regulator’s decision of 24 February 2026 names Fortaprime as the provider of supraplay.com, and does not name SpinDog
Sources: SupraPlay’s site code, SupraPlay’s homepage, SupraPlay’s terms, SpinDog’s site code and the Dutch decision.
Payout clauses side by side with SpinDog’s
- Same as SpinDog
- Different from SpinDog
| Rule | SpinDog | SupraPlay |
|---|---|---|
| Smallest withdrawal | SpinDog20 EUR or USD | SupraPlayDifferent from SpinDog: 10 USD or EUR |
| Withdrawal caps | SpinDog4,000 a day, 8,000 a week, 30,000 a month | SupraPlayDifferent from SpinDog: 4,000 a day, 16,000 a week, 50,000 a month, with exceptions for higher VIP levels |
| Wins above the caps | SpinDogA win over 30,000 can be split into monthly payments of no more than 30,000 | SupraPlayDifferent from SpinDog: Progressive jackpot wins are paid in full |
| Deposit turnover | SpinDogEach deposit is bet 3 times before withdrawal, or a processing fee may apply | SupraPlaySame as SpinDog: The same rule and fee, and fees can be recovered on a deposit never played |
| Intermediary bank charges | SpinDogLimited to the equivalent of EUR 16 | SupraPlaySame as SpinDog: The same EUR 16 ceiling |
Sources: SpinDog’s site code and SupraPlay’s terms.
Card refunds, instalments and the route a payout takes
Against the homepage’s clock, the terms promise only processing as soon as possible, and the route matters as much as the speed. A withdrawal no larger than the card deposit can be paid back to that card, and anything above it goes by another method. A request larger than a payment system’s own limit is paid out in instalments.
Euro is the internal operating currency, so a card payment in another currency can cost slightly more after conversion. A headline payout window is marketing copy, and the clauses above are what a request actually runs on.
Sources: SupraPlay’s terms.
Identity checks that can hold a SupraPlay withdrawal
The homepage recommends verifying the account before the first request, and the terms show why. Documents can be requested in the Latin or Cyrillic alphabet, and failing that, the casino can ask for a video call showing them. A selfie with ID, a selfie with a special sign or a call can be required as well.
- Keep the phone number on the account working. Winnings wait until a call with a manager has taken place, and an invalid or missing number counts as grounds to suspect fraud.
- Answer email and calls after every request. Two weeks after a withdrawal request, an account the casino still cannot reach by email or phone is locked.
- Finish any check once it starts. A failed check, or one left unfinished for two weeks, closes the account for good and confiscates the winnings.
Bilucky runs the same verification clauses.
Sources: SupraPlay’s homepage, SupraPlay’s terms and Bilucky’s terms.
Records linking SupraPlay with SpinDog
The company line has changed shape. SpinDog’s archived code of 16 May 2026 named Fortaprime SRL itself as owner and operator, where the live line puts the registration number in that place.
Dutch supervisors registered, deposited and played at supraplay.com in November 2024, one of eight websites in the case that the Fortaprime SRL page sets out.
Its terms point elsewhere. Bilucky’s terms are the closest match to SupraPlay’s: 114 of SupraPlay’s 126 general-terms lines appear in them too.
Sources: SpinDog’s archived code, the Dutch decision, Bilucky’s terms and SupraPlay’s terms.
Licence wording beside the company registration
Besides the approval line, its own FAQ answers yes to whether SupraPlay is licensed and safe. Neither its terms nor its homepage gives a licence number or names a regulator. A company number from Costa Rica identifies a business on a register, and a company registration is not a gambling licence.
Sources: SupraPlay’s homepage and SupraPlay’s terms.
Limits and blocks around a SupraPlay account
SupraPlay’s deposit limits cannot be set on crypto deposits, so a limit you set there leaves that route open. A cut takes effect at once, while a raise waits for email confirmation and for the old limit to expire. Self-exclusion through support can run for a fixed or an open-ended period, and money left in an excluded account still goes through verification before it is paid.
No document read says an exclusion at SupraPlay reaches another Fortaprime casino, so ask each site you use, and shut gambling sites out of every phone and laptop with a tool such as Gamban or BetBlocker. GamCare’s National Gambling Helpline is free and confidential on 0808 8020 133.
Sources: SupraPlay’s terms.
Questions on SupraPlay’s currency and refund rules
Can SupraPlay switch an account to another currency?
Yes: it can remove a currency after 7 calendar days’ notice, and the balance is then converted into euros.
How long does SupraPlay allow for a refund request?
24 hours from the transaction, or 30 calendar days when someone else used the account. Bonuses and winnings are deducted before the refund is worked out.
What follows a card chargeback at SupraPlay?
Its terms say a chargeback allows a fee matching the whole available balance, and closure of the account.
Sources: SupraPlay’s terms.
Sources and documents (7)
- SupraPlay code, live (supraplay.com)
- SupraPlay homepage (supraplay.com)
- SupraPlay terms (supraplay.com)
- SpinDog code, live (spindog.com)
- Ksa fine decision on Fortaprime (PDF)
- Bilucky terms (bilucky.com)
- SpinDog code, archive copy of 16 May 2026